Privacy Policy
Privacy Policy
Information We Collect
We may collect the following information when you contact us, submit a form, or request an estimate:
Full name
Phone number
Email address
Service address or location
Photos or videos of your property submitted for estimate purposes
Any additional information you voluntarily provide
How We Use Your Information
The information you provide is used to:
Contact you regarding your requested estimate or service inquiry
Schedule and perform services at your property
Send service reminders, follow-ups, or promotional offers
Improve our services and customer experience
We do not use your information for any purpose beyond servicing your account and communicating with you about Harvey Softwash services.
Media
If you submit photos or videos of your property for an estimate, those files are used solely to assess the scope of work and provide accurate pricing. We may use before and after photos of completed jobs for marketing purposes including social media, our website, and advertisements. If you do not wish for your property's photos to be used in marketing, please notify us in writing at info@harveysoftwash.com and we will honor your request.
How We Protect Your Information
Your information is stored securely and is only accessible to Harvey Softwash LLC staff. We do not store payment information on our website or in our systems.
Sharing Your Information
We do not sell, trade, rent, or share your personal information with third parties. Your contact information will never be distributed to outside companies or individuals without your consent, except as required by law.
Third-Party Platforms
We use Meta (Facebook/Instagram) advertising to reach potential customers. When you submit a lead form through Meta, your information is subject to Meta's Privacy Policy in addition to ours. We only receive the information you voluntarily submit. We may also use third-party platforms such as Google and Markate to manage scheduling, communications, and advertising. These platforms have their own privacy policies governing the use of your data.
Data Retention
We retain your information for as long as necessary to provide services and maintain business records. You may request deletion of your information at any time by contacting us directly.
Your Rights
You have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt out of marketing communications at any time
Contact Us
If you have any questions about this privacy policy or how your data is handled, please contact us